DVLA Expert (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website dvlaexpert.co.uk and our services.

1. Information We Collect

We may collect and process the following information:

  • Personal details (name, address, date of birth, contact number, email)

  • Vehicle details (registration, VIN, documents)

  • Payment information (processed securely by our payment providers – we do not store full card details)

  • Communications (emails, WhatsApp messages, call records for service delivery)

  • Technical data (IP address, browser type, site usage via analytics cookies)

2. How We Use Your Information

We use your information to:

  • Provide our services (consultations, registrations, IVA applications, imports/exports)

  • Process payments and issue invoices

  • Communicate with you regarding your enquiry or booking

  • Comply with legal and regulatory obligations

  • Improve our website and services

3. Sharing Your Data

We will never sell your data. We may share your information only when necessary to:

  • Process your application with DVLA, DVSA, HMRC, or customs agents

  • Work with trusted third-party service providers (payment processors, couriers, IT support)

  • Comply with legal obligations

4. Cookies & Analytics

Our website uses cookies to improve functionality and track usage through analytics tools (such as Google Analytics). You can manage or disable cookies through your browser settings.

5. Data Retention

We keep your personal data only as long as necessary:

  • For service provision and legal record-keeping (normally 6 years for tax purposes)

  • Shorter where possible if data is not legally required

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (where legally possible)

  • Restrict or object to certain processing

  • Request data portability

To exercise your rights, please contact us at:
📧 support@dvlaexpert.co.uk
📱 07774195195

7. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy policies or practices.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 support@dvlaexpert.co.uk
📱 07774195195

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.