Welcome to dvlaexpert.co.uk (“we”, “our”, “us”). By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making a booking or purchase.

1. Services

We provide consultancy and support services relating to DVLA, DVSA, vehicle registration, IVA testing, importing and exporting, and related areas.

  • Some services are available for direct purchase through our website.

  • Bespoke services may require you to contact us directly for a quote.

  • Where stated, our fees cover our service only. Government fees, taxes, modifications, or third-party charges (e.g. IVA test fees, customs duties, shipping) are not included unless expressly specified.

2. Bookings & Payments

  • All services must be paid for in advance unless agreed otherwise in writing.

  • Payments are processed securely through our payment provider. We do not store your card details.

  • Consultation bookings are confirmed only once payment has been received.

3. Cancellations & Rescheduling

  • You may reschedule a consultation with at least 24 hours’ notice.

  • Cancellations made less than 24 hours before the scheduled consultation may not be refundable.

  • If we need to reschedule or cancel, we will notify you as soon as possible and arrange an alternative time or issue a refund.

4. Client Responsibilities

  • You must provide accurate and complete information about yourself and your vehicle(s).

  • Any advice given is based on the information you supply. We cannot be held responsible for delays or refusals caused by incorrect or missing information.

  • Some outcomes (e.g. DVLA approvals, IVA compliance) cannot be guaranteed, as final decisions rest with the relevant authorities.

5. Liability

  • We will always act with reasonable care and skill.

  • However, we are not liable for:

    • Decisions made by DVLA, DVSA, HMRC, or other third parties

    • Delays caused by external agencies, shipping companies, or government departments

    • Indirect or consequential losses (e.g. lost profits, missed deadlines)

  • Our total liability for any claim is limited to the amount paid by you for the service in question.

6. Intellectual Property

All content on dvlaexpert.co.uk (text, images, logos, branding) remains our intellectual property and must not be copied, reproduced, or used without prior written consent.

7. Privacy

Our use of your personal information is governed by our Privacy Policy. By using our services, you agree that we may process your data as described there.

8. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📧 support@dvlaexpert.co.uk
📱 07774195195